Regional Child Welfare Training Conference 2005
U.S. Department of Health Human Services
Managing Change Inside the Agency: Making Our Own Processes Better
Table of Contents
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Topic 1 – Introductions
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Topic 2 – Scenario Introduction
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Topic 3 – Overview
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Topic 4 – Step 1: Decide to Change
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Topic 5 – Step 2: Get Sponsorship
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Topic 6 – Step 3: Where Are We?
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Topic 7 – Step 4: Plan the Change
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Topic 8 – Step 5a: Implement the Change – Training
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Topic 9 – Step 5b: Implement the Change – Quality Assurance
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Topic 10 – Step 6: Measure the Change
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Topic 11 – Training Wrap-Up
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Topic A – Additional Information
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Acknowledgements and Trademarks
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Abbreviations and Acronyms
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Exercises
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Homework
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