“ Managing Change Inside the Agency: Making Our Own Processes Better”
Table of Contents
Table of Contents	TAB
Introductions	1
Scenario Introduction	2
Overview	3
Step 1: Decide to Change	4
Step 2: Get Sponsorship	5
Step 3: Where Are We?	6
Step 4: Plan the Change Step 5: Implement the Change	7
5a: Implement the Change—Training	8
5b: Implement the Change—Quality Assurance	9
Step 6: Measure the Change	10
Training Wrap-Up	11
Exercises	12
Appendix — Additional Information URLs, Other Resources, and References Abbreviations and Acronyms	13