Homework for the Participants

In the training sessions, the presenters will discuss a number of aspects of planning and managing change. Think about the following questions prior to the workshops, and be prepared to discuss your responses.

• What kind of changes do you anticipate will occur in your Agency?
• What kind of changes do you anticipate will occur in your IT Department?
• What are the strategic goals/objectives of your Agency?
• What are the primary objectives of the Agency management?

The presenters also plan to use the sessions to share lessons learned about the following topics.

Processes

• How are the processes used by the case workers documented in your Agency?
• How are the processes used by the case workers documented in the IT Department?
• Is this process documentation effective?

Training Needs

· How do you determine the training needs of your Agency?

· How do you determine the training needs of your department?

· How has training been done in the Agency?

· How has training been done in your department?

· How effective is your training program?

Requirements

· How do you collect requirements for upgrades to systems of systems?

· Is this process effective?