Implementing ITIL to Improve Service Delivery

Index of Slides : Text Only Version

1. Implementing ITIL® to Improve Service Delivery
2. Agenda
3. The Challenge
4. CDHS County Infrastructure – Background
5. Project’s Early Focus – Doing “More for Less”
6. A Paradigm Shift in Vision Needed
7. A Paradigm Shift in Vision Needed
8. Service-based Approach – Adopting ITIL v2
9. Components of IT Service Management (ITSM)
10. Project Vision & Goal for ITIL
11. CDHS Implementation – Where to Start?
12. CDHS Implementation – How to Proceed?
13. CDHS Implementation – What Tools to Use?
14. CDHS Implementation –Training/Org. Change Mgmt.
15. CDHS Implementation – Only Part of the Puzzle
16. A Glimpse at Results
17. A Glimpse At Our Results
18. A Glimpse At Our Results
19. What Still Lies Ahead
20. Questions / Open Discussion
21. Contact Information

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