Index of Slides : Text Only Version
- End User Performance Support: An Information Strategy
- Agenda
- Information Management
- Technology vs. Business
- The User's Challenge
- Industry Studies on Productivity
- Introducing EPSS
- A Successful EPSS
- Achieving A Successful EPSS
- Extending the EPSS - An Evolution
- Information Strategy
- What Information
- What Informaiton in Which Context
- A Sample Work MOdel
- To Whom?
- When and How?
- Information Delivery Methods
- Putting It All Together - Let's Start
- Implementing the Information Strategy
- The Information Manager
- Summary and Conclusion
- Summary and Conclusion, cont.
- Selected References
- Final Slide