Change Management in High Performanc CW Agencies

Sterling McCullough and Juli Baker

Index of Slides : Text Only Version

  1. “Change Management In High-Performance Child Welfare Agencies” 7th Annual Child Welfare IT Managers Conference May 2008
  2. Introductions
  3. Agenda
  4. What Is a High-Performance Child Welfare Agency
  5. High-Performance Organizations Focus On Achieving Desired Outcomes In A Cost-Effective Manner.
  6. High-Performance Organizations Follow Six (6) Key Principles:
  7. High-Performance Child Welfare Agencies Operate Within A Formal, Integrated Organizational Performance Framework.
  8. High-Performance Child Welfare Organizations Focus On Key Service Improvements.
  9. What Is Driving Change Within High-Performance Child Welfare Agencies
  10. Child Welfare Agencies Are Facing Challenges That Require Changes In The Way They Do Business.
  11. Specifically, For Child Welfare Information Technology (IT) Organizations, These Challenges Include:
  12. To Cope With These And Other Challenges, Child Welfare Agencies Are Implementing Agency Transformation Initiatives.
  13. Agenda
  14. High-Performance Child Welfare Agencies Are Targeting Key Organizational Areas To Drive Significant Improvement.
  15. Change Management Is A Key Component For Successful Implementation Of Desired Program And Operational Improvements.
  16. A Formal, Structured Change Management Framework Is An Essential Component Of Successful Organizational Change.
  17. Use Of A Change Management Framework Enables The Organization To Address Critical Change-Related Issues.
  18. Prior To Initiating Change Management Activities, Change Leaders Should Make An Initial Assessment Of The Organizational Environment.
  19. Agenda
  20. High-Performance Organizations Identify, Staff, and Support Key Roles in the Change Management Process.
  21. Successful Change Management Requires That Sponsorship Responsibilities Cascade Down Throughout the Organization
  22. Change Management Leaders Have The Responsibility To Set The Strategy, Direction, And Tone For Organizational Change.
  23. Agenda
  24. Use Of Proven “Best Practices” For Change Management Can Help Ensure Successful Implementation Of Planned Changes.
  25. Comprehensive And Repetitive Training Is Critical In Supporting Organizational Change And Ensuring Satisfied, Engaged Users.
  26. Use Of A Model Office Concept Can Provide An Opportunity For An Organization To Fully Assess The Potential Impact Of Implemented Changes.
  27. What Are Key Change Management Lessons Learned For Child Welfare Agencies
  28. Change Management Efforts Fail For A Variety Of Reasons, Of Which The Most Common Is Resistance To Change
  29. There Are A Number Of Key Reasons For Organizational Resistance To Change.
  30. There Are A Number Of Reasons That Child Welfare Change Management Efforts Fail To Meet Desired Objectives.
  31. The Manner In Which The Organization Responds to Negativity and Resistance Is a Key Factor In Successfully Implementing Change.
  32. Contact Information
  33. Questions & Answers

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